Frequently Asked Questions
At Offline Threads, we believe in full transparency. We want you to feel confident about what you’re wearing and where it comes from. If you don’t see the answer you’re looking for below, don’t hesitate to reach out to our support team, we’re always happy to help!
Product & Fit
What do the shirts feel like?
Quality is everything to us. We rely on two crowd-favorite styles:
- The Everyday Classic (Gildan 5000): A sturdy, 100% cotton tee with a classic fit. It’s durable, reliable, and perfect for everyday wear.
- The Vintage Soft (Comfort Colors 1717): If you love that "broken-in" feeling, this is the one. It’s a bit heavier, super soft, and garment-dyed for that relaxed, retro vibe.
How is the fit?
All our shirts are unisex.
- Classic Fit: Runs true to size with a straight cut.
- Relaxed Fit: Has a boxier, looser feel. If you prefer a more fitted look, you might want to size down on the Comfort Colors styles.
Will the print fade?
Nope! We use high-quality Direct-to-Garment (DTG) printing. Unlike cheap iron-ons that peel off, our ink soaks directly into the fabric. This means the design stays breathable and won't crack, even after plenty of adventures and wash cycles.
Shipping & Delivery
How long until I get my gear?
We know you’re excited to get your hands on your new threads. Since we make everything fresh to order, please allow 2-3 business days for us to print and pack your items. Once shipped, US orders typically arrive within 4-8 business days. So, all in all, expect a turnaround of about 6-10 business days.
Do you offer free shipping?
Absolutely! If you order 3 or more shirts, standard shipping within the US is completely on us. It’s a great excuse to grab an extra tee for a friend (or just treat yourself).
Returns & Exchanges
What's your return policy?
We want you to love what you wear. If things don't go according to plan, here is how we handle it:
- Damaged or Misprinted Items:
Did your order arrive with a printing error or a defect? We are truly sorry about that. Please email us a photo of the issue within 99 days of receiving your order. We will happily send you a free replacement or issue a full refund—no questions asked. - Size Exchanges: Ordered a size that doesn't quite fit? No worries, it happens to the best of us. Just email us within 30 days of delivery, and we will set up a quick and easy exchange for the right size.
(Tip: Check out the size guide on the product page before ordering to find your perfect fit!)
Contact Us: cs@offlinethreads.com — Don't forget to include your order number and photos!
Sustainability & Ethics
How does "One Shirt, One Tree" work?
We believe in giving back to the places we love to explore. For every single shirt you buy, we plant one tree through our partnership with Eden Reforestation Projects. Specifically, we plant mangrove trees in Kenya. Why mangroves? They are incredible at absorbing carbon and provide essential habitats for wildlife.
Is your production eco-friendly?
Yes, we try to keep our footprint as light as possible:
- Made to Order: We don't pile up stock in a warehouse. We only print what you buy, which eliminates waste from overproduction.
- Safe Inks: We use water-based, non-toxic, and biodegradable inks (OEKO-TEX certified).
- Sustainable Materials: Our shirts are made with sustainably grown US cotton.
Are the shirts ethically made?
100%. We only work with suppliers who follow strict ethical standards. Our production facilities are WRAP-certified and adhere to the Fair Labor Association guidelines. This ensures fair wages, safe working conditions, and absolutely no forced or child labor.